Effective Date: 10/19/2025
Last Updated: 10/19/2025
Thank you for shopping with Meaningful Messages. We appreciate your support and want you to love your purchase. Please review our Refund & Return Policy carefully before completing your order.
1. Returns
Because our products are often made-to-order or customized, we generally do not accept returns unless your item arrives damaged, defective, or incorrect.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- You must contact us within 7 days of delivery (usually 7–14 days) to request a return.
- Proof of purchase and photos of the issue may be required.
If your return is approved, we’ll provide instructions for shipping the item back.
Please note: customers are responsible for return shipping costs unless the return is due to our error.
2. Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please remember it can take additional time for your bank or credit card company to post the refund.
3. Exchanges
We only replace items if they are defective, damaged, or you received the wrong product.
If you need to exchange an item for the same one, please contact us at info@meaningfulmessages.net with your order number and photos of the issue.
4. Order Cancellations
Orders can only be canceled within 24 hours of purchase, provided the order has not already been processed or shipped.
After that time, cancellations cannot be guaranteed.
To request a cancellation, please email info@meaningfulmessages.net as soon as possible.
5. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.
We’ll work quickly to resolve the issue through replacement or refund.
6. Shipping Issues
Meaningful Messages is not responsible for packages lost or delayed due to incorrect addresses or carrier issues.
Once an order leaves our facility, delivery is the responsibility of the shipping carrier.
7. Contact Us
For any questions about this Refund & Return Policy or to start a return request, please contact us at:
Meaningful Messages
Email: info@meaningfulmessages.net
Address: Portsmouth, VA